Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. Your main responsibilities will include checking guests in and out, answering inquiries, and ensuring guest satisfaction throughout their stay.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest needs are met
- Perform night audit duties as required

Skills:
- Excellent customer service skills with a friendly and approachable attitude
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Proficiency in using computer systems and hotel management software
- Knowledge of phone etiquette and professional communication skills
- Experience in guest relations or hospitality management is preferred
- Fluency in multiple languages is a plus

As a Front Desk Agent, you will have the opportunity to work in a dynamic hotel environment where you can enhance your customer service skills. We offer competitive pay rates, training opportunities, and potential for career advancement within the hospitality industry.

If you are passionate about providing exceptional service to guests, we would love to hear from you. Apply today to join our team as a Front Desk Agent!

Tipo de puesto: Tiempo completo

Idioma:

• Español e Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial